Welcome to Medocs
Medocs is a sophisticated AI-powered medical scribe that revolutionizes how healthcare professionals handle clinical documentation. Leveraging advanced AI and ambient listening technology, Medocs automates the transcription of patient-provider conversations, significantly reducing time spent on paperwork and improving accuracy. Whether you're a physician, nurse practitioner, or any other healthcare provider, Medocs enables you to focus on what matters most to deliver outstanding patient care. Our goal is to make healthcare documentation efficient. We understand that your privacy is of utmost importance, and we are fully committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our services.
By using Medocs, you consent to the practices outlined in this Privacy Policy. If you do not agree with the terms of this policy, we recommend that you refrain from using our platform.
1. Information We Collect
To provide our services effectively, we collect different types of information from you, including:
- Personal Information:
- Contact Details: This includes your full name, email address, phone number, and other contact information that allows us to communicate with you.
- Health Information: To personalize our healthcare services, we collect your medical history, current health conditions, ongoing treatments, prescriptions, allergies, and any other health-related information that you provide.
- Demographic Information: This includes data such as your age, gender, and location, which may help us tailor healthcare recommendations or regional services to better suit your needs.
- Usage Data:
- Device and Interaction Data: Information on how you interact with our platform, including log data (such as your IP address, browser type, and access times), device-specific information (like the type of device you use), and cookies. This helps us understand how you use our platform and improve your experience.
- Payment Information:
- If our services include paid features, we may collect payment information, such as credit card details or other payment methods, for the purpose of processing transactions.
- Sensitive Health Data:
- This includes medical records, test results, diagnoses, treatment plans, lab results, and any other medical data you share with us or that we collect through the platform. We handle this data with the highest level of confidentiality, in accordance with applicable health data protection laws.
2. How We Use Your Information
The information we collect is used for a variety of purposes, including:
- Providing and Improving Our Services: We use your information to offer the services you’ve requested, such as medical consultations, health tracking, wellness tips, and prescription management. We continuously improve these services by analyzing the data you provide and using it to enhance user experience, accuracy, and effectiveness.
- Communication and Support: We may use your contact details to respond to your inquiries, provide customer support, or send you service-related communications, such as updates on your treatment plan or new features on the platform.
- Processing Payments: If you subscribe to any paid services, your payment information will be used to process billing and manage payments securely.
- Legal Compliance and Recordkeeping: We may use your data to comply with regulatory requirements, such as medical record retention laws, insurance claims, or any necessary legal reporting.
- Personalized Healthcare Recommendations: Based on your health information, we may offer personalized advice or recommendations to support your healthcare goals and needs, making your experience more effective and relevant.
3. How We Share Your Information
Your privacy is important to us, and we take great care to ensure your data is shared only in specific situations:
- With Healthcare Providers: We may share your medical information with doctors, healthcare specialists, or other healthcare professionals when necessary to provide you with medical care, treatment, or consultations.
- With Third-Party Service Providers: We may share your information with third-party vendors and service providers who help us run the platform, such as data storage providers, payment processors, analytics services, and others who support us in delivering services. These providers are obligated to use your information only as directed and are required to protect it with similar security standards.
- For Legal and Safety Reasons: We may disclose your information in cases where required by law (e.g., legal processes like subpoenas) or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity as part of the transaction.
4. Data Retention
We retain your personal and health information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal requirements, or to resolve disputes. After this period, we will either securely delete or anonymize your information, in accordance with applicable laws and our data retention policies.
5. Your Rights and Choices
As a user, you have the following rights with respect to your personal information:
- Access and Update Your Information: You can access and update your personal and health data at any time by logging into your account or contacting our support team.
- Request Deletion: You can request the deletion of your personal and medical data, although certain data may be retained if required by law (e.g., for medical record retention).
- Withdraw Consent: If we rely on your consent for processing certain data (e.g., marketing preferences), you can withdraw your consent at any time by contacting us at contact@medocs.ai
- Opt-Out of Communications: You may opt-out of receiving marketing emails or other promotional communications. Instructions to unsubscribe are included in every marketing email we send, or you can contact us directly.
6. Data Security
We employ a range of industry-standard security measures, including encryption and access controls, to safeguard your personal and health data. However, please note that no data transmission or storage method is entirely secure. While we take every reasonable precaution, we cannot guarantee the absolute security of your information.
7. International Transfers
If you are located outside of Medocs, please be aware that your information may be transferred, processed, and stored in a different country. By using our platform, you consent to this international transfer, including countries with different privacy and data protection laws.
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your user experience, improve the functionality of our platform, and analyze usage patterns. You can manage your cookie preferences via your browser settings, and you can choose to disable cookies; however, certain features of the platform may not function as intended without them.
9. Children’s Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that a child has provided us with personal information, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe your child has shared personal data with us, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect and manage your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the following details:
